Before employer cancels a Service/Project, we recommend the employer to communicate with the freelancer and express his concerns so that the Freelancer has an opportunity to address them. Most issues can be sorted out efficiently with simple communication and Freelancers on Infinite Boots care about keeping their clients happy. If the Employer is not able to communicate with the Freelancer or communication with the Freelancer is not working and the Employer feels that the Freelancer is not adhering to the Rules of engagement then the employer can also contact Infinite Boots Customer Support for assistance to get the Service/Project back on track.

Cancellation of a Service/Project

  • After the Commencement of a Service/Project, the employer may request a cancellation:

a) The employer must notify the freelancer of the cancellation by placing a message via the messaging board. Alternatively, if there are funds in the Escrow Account and the Employer believes that they are entitled for a refund, the Employer can notify the Freelancer of the cancellation by requesting a refund using the “Request Refund” action on the Work Stream.

b) If the Employer fails to notify the Freelancer in the Work Stream that he wishes to cancel the Project and the Project is subsequently completed, the Employer must pay for the service delivered in accordance with these terms and conditions.

  • Once notified of a cancellation:

a) The Freelancer should stop working on the Service/Project immediately;

b) The parties should agree in the Work Stream what payment is necessary for any work completed (or time spent, if it is per hour Custom Project). If the cause of the cancellation was not due to failure of the freelancer to deliver. The Employer is entitled to request payment at minimum equal to the value of the deposit funds held in escrow Account.

Refund policy

  • The employer is entitled to receive a refund of funds held in the escrow Account under the following circumstances:

a) No response: the Freelancer has not responded in the Work Stream within 1 day of proposal acceptance by the Employer;

b) Non-delivery: For Services, the Freelancer did not deliver the scope of work within the delivery timescale indicated in the Service or as agreed with the Employer within the scope of Infinite Boots platform (Work Stream); For fixed price or price per item Custom Projects, non-delivery means agreed scope of work was not delivered within the agreed timescale; For per hour rate Custom Projects no time has been spent.

c) Poor quality: with the exception of per hour rate Custom Projects, the deliverables provided by the Freelancer do not meet the terms defined after at least two revisions have been provided by the Freelancer in response to detailed feedback from the Employer; or

d) The Freelancer lost a dispute.

  • All Service Charges are NOT refundable
  • Employer and Freelancer may mutually agree to a refund for reasons other than the previous clause however, authorization of such refunds will be subject to a review by Infinite Boots team.
  • Refunds are only applicable to funds held in the Escrow Account. Funds should only be paid out of the Escrow Account once the employer is satisfied that the Service/Project (or any agreed milestone deliverables) has been completed. By releasing funds from the Escrow Account, the Employer accepts that this money is non-refundable.
  • Employers should NEVER file a dispute or reverse a payment through their Credit Card Company or Bank. Attempts to seek refunds in this way will lead to the Employer account being permanently suspended and may attract legal actions.
  • In case of refund to PayPal the transaction fee charged by PayPal will not be returned as PayPal has stopped returning transaction fee effective from 11 Oct 2019.

Requesting a refund

  • Employers can request a refund of the funds held in the escrow Account using the “Request Refund” action in the Work Stream by specifying a reason for their request:

a) The freelancer must either approve or reject the Refund Request. Rejected Refund Requests are raised automatically to Infinite Boots for Dispute assistance

b) If the freelancer does not respond to a Refund Request within three (3) working days (a “non-actioned” Refund Request) then Infinite Boots may release the funds automatically back to the Employer.

c) Poor quality: with the exception of per hour rate Custom Projects, the deliverables provided by the freelancer do not meet the terms defined after at least two revisions have been provided by the freelancer in response to detailed feedback from the employer; or

d) The freelancer lost a Dispute.

  • Infinite Boots will process approved (or non-actioned) refund requests back to the Employer Infinite Boots Wallet subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions, and that the purpose of the refund is not to avoid any of the parties' obligations under these terms and conditions. If Infinite Boots reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations Infinite Boots shall not be obliged to make the refund.

Refund and cancellation penalties

  • Users are strictly discouraged from causing cancellations and refunds. Refunds will impact Users standing in the Infinite Boots marketplace as follows:

a) Where the freelancer is at fault for the refund (for example, due to no response, poor quality of work or they have cancelled the Project), it will negatively impact their freelance status and rankings;

b) Where the employer is found to be the cause for the refund (for example, an early cancellation due to a change in their business need) it will negatively impact their employer’s status;

c) Multiple refunds attributed to a User will lead to temporary and/ or permanent restrictions on their account depending upon the severity.

  • Infinite Boots will process approved (or non-actioned) refund requests back to the employer’s Infinite Boots Wallet subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions. The purpose of the refund is not to avoid any of the parties' obligations under these terms and conditions. If infinite Boots reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations Infinite Boots shall not be obliged to make the refund.

Chargeback

  • A chargeback (being a challenge to a payment that an employer files directly with their credit card issuer) and a reversal instruction is made by the payment product issuer or third parties (such as payment processors) and not by us. We are bound to follow their instructions.
  • You acknowledge and agree that we will be entitled to recover chargebacks and reversals that may be imposed on us by a payment product issuer or third parties (such as payment processors) on funds paid to you by Buyers through the Website.
  • You agree that we may reverse any such payments made to you, which are subject to chargeback or reversal instruction via your payment product issuer or third parties (such as payment processors).